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Topic: customer experience
Definition:
Related tag cloud:
user experience
usability
user interface
web design
hci
branding
usability testing
dino romero
user experience testing
interface design
user testing
ethnography
ui
gui
information architecture
chi
ease of use
brand positioning
crm
easy to use
brand strategy
Resources:
The New Game of Marketing Strategy
seeing market opportunities from the eyes of a child
http://www.satoristrategy.nl
Good Experience
Mark Hurst and Creative Good present white papers on customer and user experience.
http://www.goodexperience.com/
Customer Paradigm
Offers permission-based email marketing services.
http://www.CustomerParadigm.com
Gomez, Inc.
Services to analyze the quality of the customers' online experience.
http://www.gomezpro.com/