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Topic: workforce management
Definition:



  • Related tag cloud:

  • call center
  • acd
  • crm
  • scheduling
  • cti
  • applicant tracking
  • hr software
  • contract staffing
  • staffing software
  • erp
  • recruiting solution
  • resource planning
  • human resources
  • ivr
  • managepro
  • consultants
  • contact center
  • customer service
  • forecasting
  • human resource software
  • service inventory
    • Resources:

    Open Wave
    ShiftTrack is a uniquely flexible software toolkit for building and managing skill-based rosters/schedules. It has been used for a decade in a wide range of industries including emergency services, manufacturing, gaming, and hospitality.
    http://www.open-wave.com

    Aspect
    Consulting firm specializing in call center operational reviews and system selection studies.
    http://www.aspect.com/

    SkillSet
    Automates 100% of the hiring process, from resume processing through hire and reports. We offer client-server and web based applications that are designed to reside inside or outside of your firewall - your choice.
    http://www.skillset.com